Welcome to LCS!
Where people, purpose and possibility build thriving organizations.
At LCS, we focus on what matters most — people.
We help organizations build cultures where people feel seen, supported, and able to do their best work. With a grounded mix of compassion and expertise, we focus on belonging, connection, and shared purpose so teams can thrive and create lasting impact.
Our Values.
Integrity – Doing what’s right, even when no one is watching.
Flexibility – Adapting with curiosity, care, and openness.
Impact – Creating meaningful, people-centered outcomes that last.
Empathy – Honoring each person’s lived experience to strengthen well-being and connection.
Our Mission.
Igniting potential and inspiring transformational change.
Our Vision.
Every person thrives everywhere.
The Humans Behind the Work
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![Andréa Hawkins]()
Andréa Hawkins
CEO & FOUNDING PARTNER
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![Nancy Taylor Ross]()
Nancy Taylor Ross
CHIEF OPERATING OFFICER
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![Jessie Rivera]()
Jessie Rivera
ADMINISTRATIVE ASSISTANT
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![Jeanine Reckdenwald]()
Jeanine Reckdenwald
COLLABORATION PARTNER
The LCS Dragonfly Effect
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The LCS Dragonfly Effect ~
At LCS, we believe transformation begins with people. The LCS Dragonfly Effect reflects our approach to helping organizations build cultures of belonging, adaptability, and growth.
The dragonfly - a symbol of agility, clarity, and evolution, inspires how we guide clients through change with honesty, courage, and grace. Together, we help leaders strengthen connection, cultivate resilience, and create ripples of positive impact that extend far beyond the workplace and into the communities they serve.
When you’re ready for change, we’re ready to help.
“When ‘I’ is replaced with ‘We’ even Illness becomes Wellness.”
- Malcolm X
The Platinum Rule
We honor individuality by practicing the Platinum Rule: Treat others the way they want to be treated.
This human-centered approach deepens empathy, strengthens relationships, and supports environments where every person receives what they need to succeed.
When people experience belonging, organizations flourish.
Why Our Clients Trust Us…
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![Logo for Western Mass Economic Development Council with large red 'Western' and blue 'Mass' text, accompanied by smaller blue text reading 'ECONOMIC DEVELOPMENT COUNCIL'.]()
"LCS strategically helped us map out how to simultaneously do internal work with our staff and engage all of our stakeholders..."
- Western Massachusetts Economic Development Council
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![A digital graphic with a black background, featuring various gray and white lines and dots, some connected, and a large red word "COVERYS" at the bottom.]()
"One of our staff's favorite types of sessions. Full of great information and hands on activities, an employee favorite!"
- Coverys
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![A colorful beach umbrella with yellow, green, blue, and red panels]()
LCS helped us shift from intention to action. Their Listen, Learn, Lean In, Live model gave us a clear path forward, and we’re already seeing stronger engagement, better alignment, and real cultural change. It’s been transformative for our people and our organization.
- Sandra Simpson, VP & Head of Human Resources, LGRA
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![Logo of Western Massachusetts Economic Development Council with bold red and blue text and a colorful arrow.]()
LCS understood our organization immediately. Their blend of strategy, DEI expertise, and business insight helped us map out a journey that brought our staff, board, and stakeholders together in a way we’ve never experienced before.
- Xiomara Albán DeLobto, Vice President & Chief of Staff, Western MA EDC
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![Black logo with the words 'FORGE CITY WORKS' in bold capital letters.]()
The LCS roadmap isn’t a binder that sits on a shelf. It’s actionable, simple, and something we use every day. It brought our board and senior staff into full alignment and gave us a clear direction forward.
- Ben Dubow, Executive Director, Forge City Works
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![Colorful umbrella tilted to the right on a black background.]()
Our employee-led council, roadmap, and internal conversations simply wouldn’t exist without LCS. They helped us build a culture of ownership and belonging across every level of the organization.
- George Palms, President, LGRA
Let’s Talk About It!
When you’re ready for change, we’re ready to help!